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HZL SPECIALIST SOLUTIONS

Training Courses from HZL Specialist Solutions


HZL has over a decade of experience along with a proven track record in supplying both recognised and bespoke courses / training to all areas of industry through our team of qualified and experienced teachers, trainers and practitioners. HZL is also instrumental in the development of various courses including the training of Government Personnel in classified projects, the training of military personnel, ex-military and civilians in preparation for projects in the UK and abroad.

Specialising in teaching Education & Training, Assessing & Internal Quality Assurance, Consultancy Services, Confined Space Training, Leisure & Customer Service, First Aid and Medical courses, Security Risk Management, Conflict Management, Physical Intervention and CBRN Training. We also offer courses in Professional Investigators (Private Investigators), Food Hygiene and Facility Management.


They can provide a wide range of courses including:

  • City & Guilds Award in Education & Training – Level 3

  • City & Guilds Certificate in Education & Training – Level 4

  • Highfield Award in the Delivery of Conflict Management Training – Level 3

  • CIEH (Chartered Institute of Environmental Health) Conflict Resolution & Personal Safety – Level 2

  • Highfield Award for Deliverers of Physical Intervention Training – Level 3

  • City & Guilds & Highfield Award in Security Officers – Level 2

  • City & Guilds & Highfield Award in CCTV Operations (Public Surveillance) Level 2

  • City & Guilds Close Protection Operations – Level 3

  • First Aid and Medical Skills courses

  • Certificates in Assessment & Quality Assurance (TAQA) (CAVA)

  • To Train in the Security Industry

  • Professional Investigators – Level 3

  • Highfield Award in Supervising Food Safety in Catering – Level 3

  • Certificate in the Principles of Facility Management – Level 3

See www.hzlgroup.com website for dates/prices.



City & Guilds Level 3 Award in Education & Training (QCF)

Qualification details:

The purpose of the City & Guilds Level 3 Award in Education & Training (QCF) course is to provide individuals with an introduction to teaching and training adult learners.

The Award is for new entrants who do not have prior teaching experience or qualifications and especially suits those individuals who are already working within their chosen environment and are wishing to gain official qualifications.

Employers in certain sectors will require individuals to have gained this qualification prior to offering employment.

Entry requirements:

There are no specific entry requirements for this qualification; however, a good standard of literacy is required.

It will ideally suit those who have the potential to study at this level, which has the same level of demand as that of study for A-levels.

Units covered:

  • Understanding roles, responsibilities and relationships in education and training

  • Understanding and using inclusive teaching and learning approaches in education

  • Understanding assessment in education and training

Delivery methods:

The duration of the City & Guilds Level 3 Award in Education & Training (QCF) course is four days intensive classroom based training plus pre-course assignment work and self-study.


See www.hzlgroup.com website for dates/prices.



City & Guilds Level 4 Certificate in Education & Training (QCF)

Qualification details:

The City & Guilds Level 4 Certificate in Education & Training (QCF) qualification develops practical teaching skills and, through the varied choice of optional units available prepares teachers to work in a wide range of contexts.

This qualification is suitable for those candidates who are currently teaching and want to have their experience and practice accredited or those who are not currently teaching but can meet the minimum teaching practice requirement of 30 hours.

Units covered:

  • Understanding roles, responsibilities and relationships in education and training

  • Planning to meet the needs of learners

  • Delivering teaching or training

  • Assessing learners

  • Using resources in education and training

Delivery methods:

The course consists of six classroom based sessions (induction / training) plus pre-course work assignment and self-study.

A minimum of 30 hours of teaching practice is also required based in the candidate’s own work environment.

See www.hzlgroup.com website for dates/prices.
 



Highfield (HABC) Level 3 Award in the Delivery of Conflict Management Training (QCF)

Qualification details:

The Highfield Level 3 Award in the Delivery of Conflict Management Training (QCF) is linked to a knowledge and understanding of the requirements of the Security Industry Authority (SIA) specification for the Security License to Practice. The qualification also maps to the essential knowledge and understanding of units within the Managing Workplace Violence National Occupational Standards (ENTO).

The Highfield Level 3 Award in the Delivery of Conflict Management Training (QCF) is Qualification Curriculum Authority (QCA) accredited and is suitable for those who wish to teach in the following areas:

  • Security guards & public area personnel

  • Customer service positions

  • Bailiffs

  • Door supervisors

  • Event and entertainment personnel

  • Close protection personnel

Entry requirements:

Level 3 Award in Education & Training (QCF) (or equivalent qualification)

Delivery methods:

The duration of the Highfield Level 3 Award in the Delivery of Conflict Management Training (QCF) course is 2 days plus pre-course assignment work.

Assessment is through:

  • Portfolio / workbook

  • Multi-choice question paper (MCQP)

  • Practical observation

  • Professional discussion

Career progression:

On attaining the Highfield Level 3 Award in the Delivery of Conflict Management Training (QCF) you will be qualified to teach the Level 2 in Conflict Management.

See www.hzlgroup.com website for dates/prices.


 

CIEH (Chartered Institute of Environmental Health) Level 2 Conflict Resolution and Personal Safety (QCF)

Qualification details:

The Level 2 Award in Conflict Resolution and Personal Safety (QCF) qualification will benefit any person who has to deal with the public or colleagues within the private or public sector.

It will help staff and managers recognise potential problems before they arise whilst encouraging them to develop skills to help defuse conflicts before they escalate into serious violent incidents. Work related violence is on the increase and employers have a duty of care to provide a safe work environment free from conflict and aggression.

Successful completion of the training programme and assessment will enable candidates to understand and enable them to protect themselves in the face of confrontational behaviour.

Units covered:

  • An introduction to Conflict Resolution and Personal Safety

  • The law in relation to controlling conflict and violence in the workplace

  • How to assess the risks of violence

  • Appropriate methods to de-escalate confrontational situations

  • The importance of personal safety

Delivery methods:

The duration of the Level 2 Award in Conflict Resolution and Personal Safety (QCF) qualification is one day.

Assessment is by a multi choice question paper


See www.hzlgroup.com website for dates/prices.

 


Highfield (HABC) Level 3 Award for Deliverers of Physical Intervention Training (QCF)

Qualification details:

Physical intervention skills may be required in some work environments to manage challenging behaviour safely. Depending on the risks identified within the workplace this can involve anything from avoidance to non-pain disengagement skills through to rescue, escorting and holding skills.

Since June 2010, physical intervention skills have been part of the door supervisor licence linked qualifications. Trainers offering this qualification must have completed this programme.

This course is intended for trainers who wish to offer physical intervention skills training to individuals or who wish to train other training providers; it is not intended for license applicants.

Physical Intervention Trainers Pack – HZL will also provide all attendees on the course with a Level 2 Physical Intervention Trainers Pack to enable you to deliver the Level 2 modules.

Entry requirements:

  • Level 3 Award in Education & Training (QCF)

  • Level 3 Award in the Delivery of Conflict Management Training (QCF)

Delivery methods:

The duration of the City & Guilds Level 3 Award for Deliverers of Physical Intervention Training (QCF) is four days + pre-course assignment work.

Assessment is through practical demonstration and questions and answers.

Units covered:

  • Physical intervention skills for the private security industry

  • Delivering physical intervention skills

  • Examining the requirements of Health & Safety statute and associated regulations and showing how they apply to physical restraint.

Career progression:

License to Practice in the Security Industry course compliant

By undertaking the City & Guilds Level 3 Award for Deliverers of Physical Intervention Training (QCF) you will be fully qualified to deliver the Level 2 Physical Intervention module (SIA) (HZL Model).

See www.hzlgroup.com website for dates/prices.


City & Guilds & Highfield (HABC) Level 2 Award in Security Officers (QCF)

Qualification details:

The safety of persons, objects and property is the main objective of a Security Officer. However, it is now also recognised that the Security Officer has a customer service role to play and has the opportunity and responsibility to create a good first impression of the company that they represent.

Manned guarding covers a wide and varied range of duties requiring well trained and qualified Security Industry Authority (SIA) licensed Security Officers to take on the responsibilities associated with their role.

Applicants will need to take the relevant modules for the sector in which they wish to work or train and also be required to obtain a Security Industry Authority (SIA) license on successful completion of the module.

* Please note that the SIA will charge for the license application and this is not included in the cost of the course.

Units covered:

  • Roles and Responsibilities of a Security Officer

  • Communication

  • Conflict management

Delivery methods:

The duration of the Level 2 Award in Security Officers (QCF) course is 30 hours over four days classroom-based training. Assessment is through three multi-choice question papers.

See www.hzlgroup.com website for dates/prices.


 

City & Guilds & Highfield (HABC) Level 2 Award in CCTV Operations (Public Space Surveillance) (QCF)

Qualification details:

CCTV is the major growth area within the Security Industry and is seen by many as the best system for deterrent and detection. However, it would be of limited use without well trained and qualified personnel operating and monitoring the system whilst also ensuring that all work is undertaken in compliance with the operating procedures, legislation and Codes of Practice.

Applicants will need to take the relevant modules for the sector in which they wish to work or train and also be required to obtain a Security Industry Authority (SIA) license on successful completion of the module.

*Please note that the SIA will charge for the license application and this is not included in the cost of the course.

Units covered:

  • Part 1 covers the module of Working Within the Security Industry

  • Part 2 covers the Roles and Responsibilities of a CCTV Operator

  • Part 3 covers the practical use of the system and assessment

Delivery methods:

The duration of the Level 2 Award in CCTV Operations (Public Surveillance) (QCF) course is 30 hours over 4 days classroom based training.

Parts 1 and 2 are assessed by the means of a multiple choice questionnaire paper.

Part 3 is assessed during a Control Room practical exercise.
 

See www.hzlgroup.com website for dates/prices.
 


 

City & Guilds & Highfield (HABC) Level 3 Certificate in Close Protection Operations (QCF)

Qualification details:

HZL offers Close Protection training for both service leavers and those already operating within the Private Security Industry.

Close Protection Operatives (CPO) must be capable of operating in a diverse number of situations ranging from remote, hostile environments through to the corporate and executive world. Our course will comprehensively cover all of the competencies required to deal with any given situation whilst also providing valuable insight into the role of a CPO.

  • Full SIA requirements met

  • Trainers include operational CPOs from the hostile, military and executive close protection sectors

  • All equipment provided (excluding laptops)

  • 24 hour CP qualified Course Manager to assist with information, advice and support

See www.hzlgroup.com website for dates/prices.



Qualsafe Level 3 Award in First Aid in the Workplace (FAW) (QCF)

Qualification details:

A Level 3 Award in First Aid in the Workplace (FAW) (QCF) qualification will make a positive contribution to the safety of your workplace. After qualifying in First Aid in the Workplace (FAW) (QCF) you’ll have the essential skills to handle any First Aid situation, from minor slips and trips to the most serious of incidents.

Units include:
 

  • Health & Safety

  • Burns and scalds

  • Role of the First Aider

  • Strains and sprains

  • Managing the incident

  • Diabetes

  • Primary survey

  • Epilepsy

  • Secondary survey

  • Respiratory system

  • Recovery position

  • Embedded objects

  • Cardio Pulmonary Resuscitation (CPR)

  • Eye injuries

  • Circulatory system

  • Hypoxia

  • Shock

  • Spinal injuries

  • Serious bleeding

  • Fractures and dislocations

  • Wounds and dressings

  • Choking

Delivery methods:

The duration of the Level 3 Award in First Aid in the Workplace (FAW) (QCF) is three days classroom-based training

Assessment is carried out by completion of five practical assessments and two multi-choice question papers.

After successful completion of the course and assessments candidates will be awarded the Qualsafe approved First Aid in the Workplace Certificate which is valid for three years.

See www.hzlgroup.com website for dates/prices.


Qualsafe Level 3 Award in First Aid in Requalifying (FAWR) (QCF)

The Level 3 Award in First Aid in the Workplace – Requalifying (FAWR) (QCF) is for those individuals who hold a FAW Certificate that is about to expire. Your FAW Certificate is valid for 3 years and you must re-qualify beforehand if you want to avoid having to complete the full First Aid in the Workplace (FAW) course again.

  • Health & Safety

  • Burns and scalds

  • Role of the First Aider

  • Strains and sprains

  • Managing the incident

  • Diabetes

  • Primary survey

  • Epilepsy

  • Secondary survey

  • Respiratory system

  • Recovery position

  • Embedded objects

  • Cardio Pulmonary Resuscitation (CPR)

  • Eye injuries

  • Circulatory system

  • Hypoxia

  • Shock

  • Spinal injuries

  • Serious bleeding

  • Fractures and dislocations

  • Wounds and dressings

  • Choking

The duration of the Level 3 Award in First Aid in the Workplace – Re-qualifying (FAWR) (QCF) is two days classroom based training.

Assessment is carried out by completion of five practical assessments and two multi-choice question papers.

After successful completion of the course and assessments candidates will be awarded the Qualsafe approved First Aid in the Workplace Certificate which is valid for three years.


See www.hzlgroup.com website for dates/prices.


Qualsafe Level 2 Emergency First Aid in the Workplace (EFAW) (QCF)

Qualification details:

The Level 2 Award in Emergency First Aid in the Workplace (EFAW) (QCF) qualification covers all the skills required by a First Aider in the workplace and will equip you with the knowledge to deal with First Aid emergencies.

  • Health & Safety

  • Role of the First Aider

  • Managing the incident

  • Primary survey

  • Unconscious Casualty

  • Recovery position

  • Cardio Pulmonary Resuscitation (CPR)

  • Shock

  • Serious bleeding

  • Wounds and dressings

  • Burns and scalds

  • Strains and sprains

  • Diabetes

  • Epilepsy

  • Minor injuries

  • Choking

Delivery methods:

The duration of the Level 2 Award in Emergency First Aid in the Workplace (EFAW) (QCF) is one day classroom-based.

Assessment is carried out by completion of three practical assessments and one multi-choice question papers.

After successful completion of the course and assessments candidates will be awarded the Qualsafe approved Emergency First Aid in the Workplace Certificate which is valid for three years.


City & Guilds Level 3 Awards & Certificate in Assessment (TAQA) (CAVA)

Qualification details:

These qualifications are suitable for those individuals working in or looking to work in assessment and internal quality assurance and wishing to gain a recognised assessor qualification.

The Level 3 Award and Certificate qualifications provided the learner with an in depth understanding of assessment which can then be applied to assessing either vocationally related achievement or occupational competence in the workplace depending on their chosen field.

Candidates will select the units and qualifications that best meet their requirements depending on what areas that they wish to assess.

Units covered:

Unit 301: Level 3 Award in Understanding the Principles & Practices of Assessment

A single unit, knowledge only award for those who need to know about assessment but who are currently not practicing.

Unit 302: Level 3 Award in Assessing Occupational Competence in the Work Environment

A two unit award for practitioners who assess occupational competency in the workplace.

Unit 303: Level 3 Award in Assessing Vocationally Related Achievement

A two unit Award for practitioners who assess skills, knowledge and understanding during training.

Level 3 Certificate in Assessing Vocational Achievement

A three unit Certificate (comprising of the above three Awards) for practitioners who need to be qualified to assess in the workplace or during training.

Delivery method:

The City & Guilds Level 3 Award and Certificate in Assessing is delivered as a classroom and work environment observation based package

The course consists of one initial classroom based day plus a number of observations / assessments dependent on the units chosen, these may be in the candidates own work environment.

See www.hzlgroup.com website for dates/prices.


City & Guilds Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (QCF)

Qualification details:

The City & Guilds Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice is for practitioners who lead the internal quality assurance process within a centre or organisation and have responsibility for managing the quality of the assessment process, practice and the performance of assessors.

Units covered:

  • Unit 401: Understanding the Principles and Practices of Internally Assuring the Quality of Assessment

  • Unit 402: Internally Assure the Quality of Assessment

  • Unit 403: Plan, Allocate and Monitor Work in Own Area of Responsibility

Delivery methods:

The Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice (QCF) is delivered over 3 classroom based training days (induction / training), observations and self-study.

Assessment is through observation by your assessor, products of your IQA work, written statements, written and verbal answers to questions, written and verbal statements, professional discussion, witness statements, assignments and projects.

See www.hzlgroup.com website for dates/prices.


To Train in the Security Industry

This combination course is aimed at those learners who wish to become trainers within the Security Industry and offers the individual recognised qualifications within their chosen work environment. Individuals will also be required to be sector competent in their chosen field and have experience in the industry.

  • City & Guilds Level 3 Award in Education & Training (QCF) (4 days)

  • Highfield (HABC) Level 3 Award in the Delivery of Conflict Management Training (QCF) (2 days)

  • Highfield (HABC) Level 3 Award in the Delivery of Physical Intervention Training (QCF) (4 days)

Optional Course:

  • City & Guilds Level 3 Assessor Award (QCF) (also referred to as TAQA / CAVA) (Additional time required for classroom work and observations)

  • The course is run over a 10 day period (plus self-study and project work)

See www.hzlgroup.com website for dates/prices.


Level 3 Award for Professional Investigators (QCF)

Qualification details:

The Level 3 Award for Professional Investigators (QCF) qualification is suitable for those individuals who wish to pursue a career as Professional Investigators. This comprehensive course focuses on how to use the various sources available to research information and gather information through interview; the use of both covert and overt surveillance techniques and equipment available for use, as well as information gathering in support of an investigation to assist in the planning objectives and reporting of investigations. The qualification also looks at how to deal with conflicts of interest and emphasises the importance of maintaining security and confidentiality at all times during an investigation.

The qualification also looks at the requirement of knowing and complying with the laws and regulations associated with and relevant to carrying out investigations. The qualification is based on the Security Industry Association (SIA) Specification for Learning and Qualifications for Private investigators and Pre-Cognition activities.

Units covered:

Unit 1 Principles of Planning and Reporting Investigations

  • How to establish the objectives and feasibility of an investigation

  • How to deal with actual or potential conflicts of interest

  • How to report and present the findings of an investigation

Unit 2 Principles of Gathering and Using Information for Investigations

  • How to research and analyse information in support of an investigation

  • How to interview people to gather information

  • How surveillance can be used to gather information

  • How to maintain security and confidentiality of information gathered

  • Relevant Health & Safety issues

Delivery methods:

The duration of the Level 3 Award for Professional Investigators (QCF) is practical / classroom based training over five days.

Assessment is through two multi-choice question papers and portfolio evidence.

Entry requirements:

There are no formal entry requirements. However, candidates should be able to work at Level 2 or above and be proficient in the use of English language.


See www.hzlgroup.com website for dates/prices.


 

Level 3 Certificate in the Principles of Facility Management (QCF)

Qualification details:

The Level 3 Certificate in the Principles of Facilities Management (QCF) is a qualification aimed at those individuals who already work, or want to work, in facilities management. It is especially suited for trainee / assistant facilities mangers, first line managers and facilities management team leaders. This comprehensive course covers the following units to enable candidates to achieve the Level 3 qualification and progress to a qualification in the same subject area but at a higher level.

This qualification forms the knowledge element of the Level 3 Advanced Apprenticeship in Facilities Management.

Units covered:

Mandatory Group A

  • Unit 1 Understanding Health & Safety

  • Unit 2 Understanding facilities management within the context of an organisation

  • Unit 3 Understanding and developing relationships in the workplace

  • Unit 4 Delivering facilities management service in the workplace

Optional Group B
 

Unit 5: Solving problems and making decisions

Unit 6: Understanding innovation and change in an organisation

Unit 7: Understand how to establish an effective team

Unit 8: Understanding how to motivate to improve performance

Unit 9: Developing yourself and others

Unit 10: Understanding recruitment and selection of new staff in the workplace

Unit 11: Understanding the induction of new staff in the workplace

Unit 12: Understanding organising and delegating in the workplace

Unit 13: Managing workplace projects

Unit 14: Understanding performance management

Unit 15: Understanding costs and budgets in an organisation

 

 

 


 

Unit 16: Understanding how to manage the efficient use of materials and equipment

Unit 17: Introduction to managing and maintaining property and assets

Unit 18: Understanding the need for effective management of space within own organisation

Unit 19: Understanding support services operations in an organisation

Unit 20: Understanding sustainability and environmental issues in an organisation

Unit 21: Understanding utility services and energy efficiency in the workplace

Unit 22: Understanding procurement and supplier management in the workplace

Unit 23: Understand how to manage contracts and contractors in the workplace

Unit 24: Understanding incident management and disaster recovery in the workplace

Unit 25: Understanding security measures in the workplace

Unit 26: Understanding leadership in the management role


Delivery methods:

The Level 3 Certificate in Principles of Facilities Management (QCF) is 10 days classroom based training.

Assessment is through a variety of means that includes question and answers test, multiple choice questions, question and answer (verbal) and essay.

Entry requirements:

There are no formal entry requirements. However, candidates should be able to work at Level 2 or above and be proficient in the use of English language.

See www.hzlgroup.com website for dates/prices.


Highfield Level 3 Award in Supervising Food Safety in Catering (QCF)

Qualification details:

This Level 3 Award in Supervising Food Safety in Catering (QCF) is intended principally for those who are operating in a supervisory role within the catering and hospitality industry. Qualification holders will be able to demonstrate a wide knowledge of food safety legislation and effective supervision. They will also be able to take responsibility for the competency of the workforce and for identifying hazards and controls, monitoring controls and taking appropriate corrective action when necessary.

Individuals looking to achieve this qualification are likely to have some catering experience and be in a job role that involves working unsupervised. This qualification provides candidates with a range of food safety skills directly relevant to the catering and hospitality industry.

Units covered:

  • Understand the role of the supervisor in ensuring compliance with food safety legislation

  • Understand the application and monitoring of good hygiene practice

  • Understand how to implement food safety management procedures

  • Understand the role of the supervisor in staff training

Delivery methods:

The duration of the Level 3 Award in Supervising Food Safety in Catering (QCF) is three days.

Assessment is by a multiple-choice question examination paper.

Entry requirements:

  • There are no prerequisites for this qualification however it is strongly advised that learners already hold the Level 2 Award in Food Safety in Catering, or equivalent

  • It is advised that learners have a minimum of Level 2 in literacy or numeracy or equivalent.

See www.hzlgroup.com website for dates/prices.


HZL Solutions
Unit 9
Brian Clough Business Centre
200-220 Cotton Lane
Derby
DE24 8GH

 
Tel +44 (0) 800 77 65 495
Fax +44 (0) 844 6601 992
Website www.hzlgroup.com
Email info@hzlgroup.com
Contact Mr Al Prescott (Director)

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